Cancellation & refund policy

A digital purchase

This policy applies to the ₹199.00 INR Complete Kids Learning Bundle sold by MASH WEB SOLUTIONS LLP. The product is delivered digitally; no parcel is sent and there is no physical return shipment.

You may leave checkout before completing payment. An unpaid or failed order does not give download access. For a payment that appears pending or duplicated, contact support before paying again.

When to contact us

Contact the business about a duplicate successful charge, payment taken without access, a file that cannot be opened after reasonable troubleshooting, or content materially different from what was described at purchase. Explain the issue and provide your order reference and purchase email.

Request period: Within 7 calendar days of successful payment for an eligible issue described in this policy.

The business will review the purchase and reported issue, and may first restore access, provide a working replacement or clarify the delivery. A completed download does not automatically remove legitimate remedies for an unresolved issue.

Review and outcome

Support response commitment: Within 2 business days during published support hours.

Where a refund is approved, it is requested through the original payment method. The business will communicate the decision and available refund reference. Approved refund processing time: Approved refunds are initiated to the original payment method within 5–7 business days after approval; bank or payment-network processing may take additional time.

Bank or provider processing may affect when funds appear. Contact support with the refund reference if the communicated period has passed. Do not send payment credentials or OTPs.

Access after refund and complaints

Refunded purchases lose their download entitlement; further use must follow any applicable license and refund conditions. The business must assess requests consistently with mandatory consumer rights. This policy does not exclude rights that cannot be excluded by law.

For an unresolved complaint, use the grievance contact on the contact page.

MASH WEB SOLUTIONS LLP
206 PATEL ASHWAMEGH COMPLEX, SAYAJIGUNJ, VADODARA 390012 GUJARAT

Email: [email protected]
Phone: +91 7069554503
Hours: Monday–Saturday, 10:00 AM–6:00 PM IST