Privacy policy

Who handles your information

MASH WEB SOLUTIONS LLP operates PikuPages and handles information used to process orders and support customers. This policy covers this website’s checkout, digital access, support and optional messages.

MASH WEB SOLUTIONS LLP
206 PATEL ASHWAMEGH COMPLEX, SAYAJIGUNJ, VADODARA 390012 GUJARAT

Email: [email protected]
Phone: +91 7069554503
Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Information used by the store

Checkout uses your purchase email, order and payment status, item and amount, and payment-provider references. A name or phone number may be supplied where the checkout asks for it. Phone details are needed when you choose optional WhatsApp delivery or reminders. Payment credentials are entered through the payment provider’s checkout; do not send them to customer support.

Technical operation may involve session cookies, security logs, IP addresses and browser/request information. When you contact support, the business receives the details you choose to send. Do not send unnecessary information about a child.

Why information is used

Information is used to complete payment, confirm orders, authorize downloads, respond to support and refund requests, prevent misuse and maintain required business records. A failed or pending order may be checked against its payment state to avoid duplicate fulfillment.

Selecting an optional checkout-reminder choice saves the valid contact details for that unfinished checkout, as explained next to the choice. Later changes are saved when you leave the contact field while the choice remains selected. Unchecking the choice withdraws the corresponding reminder permission. A manual save option is available when needed. Typing without selecting reminder permission does not save a reminder contact.

Optional communications and measurement

WhatsApp delivery and unfinished-order reminders are separate optional choices. They start unchecked and are not required to purchase. The business records the choice and must respect withdrawal. Use the unsubscribe or preferences link in a reminder, or contact support to stop further messages. Necessary order or support records may remain after opting out.

When enabled, optional Meta measurement of bundle views and checkout visits starts only after acceptance. Use Measurement settings to reopen the choice. Purchase measurement has a separate choice at checkout. Necessary checkout and access functionality does not depend on either choice.

A first-party cookie remembers the browsing measurement choice for up to 24 hours. Only an accepted choice stores the allowed source label and numeric campaign identifiers from the visit URL. A decline cookie contains no campaign identifiers. Consented campaign values may be copied into the order record and follow the order retention terms below. Meta may also manage its own cookies after acceptance; the 24-hour limit describes the store’s preference cookie. Access credentials and checkout form values are not included in browsing measurement events.

Service providers

The store uses hosting and WordPress/WooCommerce for its website and order records, Razorpay for payment processing, and a configured email service for order communications. WhatsApp/Meta receive the relevant information only when their optional services are enabled and the required permission is present. Providers handle information under their applicable terms and privacy practices.

When you consent to optional advertising measurement and server events are enabled, a one-way hashed version of the purchase email may be shared with Meta to match a purchase event. Hashing does not make this information anonymous. Contact the business for information about its service providers and their processing locations.

Retention and protection

Saved unfinished-checkout records are scheduled for removal after 30 days. Paid order, invoice and backup retention is handled separately: Paid order, invoice, payment-reference and accounting records may be retained for up to 8 financial years where required for tax, accounting, legal, fraud-prevention or dispute purposes. Support records are retained only as long as reasonably needed for the issue and related obligations. Provider backups follow their normal rotation and expiry schedules.

Access controls and limited download links help restrict access. No website or communication method can promise absolute security. Keep your purchase email and download links private.

Your choices and requests

Contact support to ask about access, correction or deletion of information, or to withdraw optional communication permission. Identity may need to be verified using the purchase details. Some information may need to remain for legal, accounting, dispute or security purposes; the business will explain applicable limits. A minimal suppression record may be kept to honor an opt-out request and prevent unwanted messages.

This store is intended for adult purchasers. Do not submit children’s identifying details. Tell support if such information was submitted so it can be reviewed.

Questions and updates

Contact the business or its grievance contact through the contact page. Policy changes are identified by the effective date above.